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Return Policy for Club Mantra Shopping Site
1. Returns and Exchanges
Thank you for shopping at Club Mantra Shopping Site. We strive to provide you with a seamless shopping experience. If, for any reason, you are not entirely satisfied with your purchase, we're here to help.
2. Eligibility for Returns
To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. Please make sure to include the original receipt or proof of purchase.
3. Timeframe for Returns
You have [4 days] from the date of purchase to initiate a return. After this period, we may not be able to process your return.
4. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact our customer support at [Customer Support Email: info@clubmantra.in] or [customer support phone number : +91 8123414444].
- Provide your order number, the item(s) you want to return, and the reason for the return.
- Our customer support team will guide you through the return process.
5. Return Shipping
Customers are responsible for the cost of return shipping unless the return is due to a defect or an error on our part. We recommend using a trackable shipping service to ensure your return is received.
6. Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within 3 working days.
7. Exchanges
If you wish to exchange an item, please follow the return process and indicate the desired replacement item. Exchanges are subject to availability.
8. Non-Returnable Items
Certain items are non-returnable, including:
- Personalized items
- Gift cards
- Downloadable software
- [Any other relevant non-returnable items]
9. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will replace the item or issue a refund as appropriate.
10. Restocking Fee
A restocking fee of 5% may apply to returns that are not due to defects or errors on our part. This fee will be deducted from your refund.
11. Contact Information
For any questions or concerns regarding our return policy, please contact our customer support at [customer support email: info@clubmantra.in] or [customer support phone number: +91 8123414444].
12. Policy Changes
We reserve the right to update or modify this return policy at any time. Please check our website for the latest version.
